Terms & Conditions

(Effective Date: February 3, 2025)

Welcome to Hippocrates Healthcare. These Terms and Conditions of Use (“Agreement”) govern your use of our website and services. By accessing or using our website (the “Site”) or any services we provide (the “Services”), you accept and agree to be bound by this Agreement. If you do not agree to these Terms, please do not use our Site or Services.

This Agreement is effective from the first date you use our Site or Services (the “Effective Date”). It applies whether you are a casual visitor, a patient using our platform for coordination of medical travel, or a healthcare provider affiliated through us.

1. Definitions 1.1. “Account” means the registered access point to our Services, created by you through the Site.

1.2. “Affiliate Provider” refers to any third-party licensed physician, clinic, hospital, rehabilitation center, or hospitality provider that offers services to patients arranged via Hippocrates Healthcare.

1.3. “Consumer” or “Patient” means any individual using our platform to coordinate or access healthcare and related travel services.

1.4. “Healthcare Services” means any medical treatment, surgery, consultation, or post-operative rehabilitation provided by an Affiliate Provider.

1.5. “Hippocrates Healthcare,” “we,” “us,” or “our” means the business identity under which this Site and Services operate, coordinated by a sole proprietorship based in Greece.

1.6. “Services” means all facilitation, coordination, scheduling, and customer assistance provided through our platform in relation to Healthcare Services.

1.7. “Site” means our website located at https://hippocrates-healthcare.gr, and any associated content, materials, or functionality.

1.8. “User Data” means all personal information, including medical details, submitted by you during the use of the Services.

1.9. “You” or “User” refers to anyone accessing or using the Site, including both Patients and Affiliate Providers.

2. Acceptance and Updates 2.1. Continued use of the Site or Services constitutes your agreement to these Terms. We may modify this Agreement at any time. If we make significant changes, we will update the Effective Date and provide notice via the Site. Continued use of the Site or Services after updates constitutes acceptance of the revised Terms.

2.2. If you disagree with any revised Terms, your sole remedy is to discontinue use of the Services and Site.

3. Nature and Scope of Services

3.1. Service Description.
Hippocrates Healthcare operates as a medical travel coordination platform. We do not directly provide or perform any medical, diagnostic, or therapeutic procedures. Instead, we facilitate the connection between Patients and independent, licensed healthcare providers, including clinics, surgeons, physical therapists, and recovery accommodations located primarily in Greece.

3.2. Non-Clinical Role.
Hippocrates Healthcare is not a healthcare provider. All Healthcare Services are performed exclusively by Affiliate Providers. We do not supervise, control, or interfere with the clinical judgment or treatment decisions made by medical professionals. We disclaim all liability related to such services, including medical outcomes, risks, and patient satisfaction.

3.3. Services Offered.
Our coordination services may include (but are not limited to):

Pre-travel consultation scheduling with physicians
Communication and coordination with clinics and recovery facilities
Travel logistics (flight coordination, airport transfers)
Hotel reservations near medical facilities
Patient support during recovery (via third-party partners)
Preparation and delivery of medical documentation for insurance purposes

3.4. Exclusions.
Optional activities such as tourism, cultural experiences, or meal services beyond breakfast are not included in the core medical coordination package and may be offered as third-party add-ons without liability or guarantee from Hippocrates Healthcare.

3.5. Compliance with Local and International Laws.
We operate in compliance with applicable laws of Greece and the European Union, including data protection laws under GDPR. We also observe, where relevant, practices aligned with U.S. consumer protection norms, though we are not subject to HIPAA or U.S. healthcare regulatory frameworks as a non-provider based outside the United States.

4. User Obligations and Restrictions

4.1. Accurate Information.
You agree to provide true, accurate, current, and complete information when registering for and using our Services. You are responsible for updating your Account information as necessary to maintain its accuracy.

4.2. Use of Services.
You may use our Services solely for lawful purposes and in accordance with this Agreement. You agree not to:

Access the Site or Services if you are under 18 years old.
Misrepresent your identity or impersonate another person.
Use the Site or Services to violate any applicable laws, regulations, or third-party rights.
Interfere with or disrupt the Site or Services, including servers or networks connected to them.
Attempt unauthorized access to the Site, Services, or other users’ accounts or information.

4.3. Prohibited Conduct.
Without limitation, you may not:

Upload or transmit viruses or malicious code.
Use automated scripts or software to collect information or interact with the Services.
Reverse engineer, decompile, or otherwise attempt to discover source code from the Site.
Use the Services to send spam, phishing messages, or other unsolicited communications.
Use the Services to transmit or store unlawful, harmful, threatening, abusive, or defamatory content.

4.4. Account Security.
You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use or suspected breach of security.

4.5. Monitoring and Enforcement.
We reserve the right to monitor use of the Services and to take action, including suspension or termination of access, in the event of a violation of these Terms.

5. Medical Disclaimers and Third-Party Services

5.1. No Medical Advice.
The Site and Services are provided for informational purposes only and do not constitute medical advice, diagnosis, or treatment. You acknowledge that Hippocrates Healthcare is not a healthcare provider and does not employ medical professionals or offer clinical services directly. Any reliance on information provided through the Site is solely at your own risk.

5.2. Independent Providers.
All medical services are provided by third-party Affiliate Providers. Hippocrates Healthcare does not warrant the qualifications, licensing, or suitability of any Affiliate Provider. We do not monitor or evaluate their credentials, clinical outcomes, or compliance with medical regulations. The selection and use of an Affiliate Provider is your sole responsibility.

5.3. Provider Responsibility.
Affiliate Providers are solely responsible for all healthcare services they deliver, including pre-operative consultation, surgical procedures, postoperative care, and any complications or adverse events. Hippocrates Healthcare bears no liability for acts, omissions, negligence, or malpractice of Affiliate Providers.

5.4. No Endorsement.
Reference to or listing of a Provider or medical service on the Site does not constitute endorsement or recommendation. We make no guarantees regarding availability, suitability, or expected results of any procedure or Provider.

5.5. Third-Party Content and Links.
The Site may contain links to third-party websites, content, or services, which are provided solely as a convenience. We do not control or endorse any third-party sites and disclaim all liability arising from your access to or use of such content.

5.6. Email and Communication Risks.
You acknowledge that communication over email or other electronic means may not be secure and may be subject to interception. By using our Services, you consent to such communication risks and agree that we are not liable for unauthorized access or breaches in communication unless required by applicable law.

5.7. U.S. Health Regulations.
Hippocrates Healthcare is not a “covered entity” under HIPAA. You should consult directly with your selected Provider to understand how your personal medical information will be handled and protected under their local privacy laws.

6. Account Registration and Management

6.1. Account Creation.
To access certain Services, you may be required to create an Account. You agree to provide accurate, current, and complete information as part of the registration process. We reserve the right to suspend or terminate Accounts that contain false or misleading information.

6.2. User Responsibilities.
You are responsible for all activities that occur under your Account. You agree not to share your credentials with third parties. If you suspect unauthorized use of your Account, you must notify us immediately.

6.3. Changes to Information.
You agree to promptly update your Account to reflect any changes to your contact information, travel plans, or medical details that may impact the Services.

6.4. Termination of Access.
We may suspend or terminate your Account at our discretion, including for violation of these Terms, suspected fraud, or if required by law or a healthcare provider. Upon termination, you lose the right to access the Services.

6.5. Inactive Accounts.
We reserve the right to deactivate Accounts that have been inactive for more than twelve (12) months. If your Account is deactivated and you wish to restore access, please contact us.

7. Booking, Payments, and Refund Policy

7.1. Booking Process.
To initiate a medical coordination package, you must first complete a consultation request through our Site. A representative will guide you through the selection of services and available Affiliate Providers. Confirmation of booking is subject to availability and acceptance by the respective Provider.

7.2. Payment Terms.
All payments must be made in full before services are delivered. Our coordination packages are prepaid, fixed-price offerings and may be settled via accepted electronic methods including bank transfer or payment link. The cost includes all elements explicitly listed in the service package description.

7.3. What the Package Includes.
The package price typically includes:

Online consultation with a physician
Flight tickets for up to two persons
Required pre-operative medical tests
Surgery, anesthesia, and medical implants
Hospital stay and medical fees
Airport, hotel, and clinic transfers
28-night hotel accommodation with breakfast
Daily physiotherapy and rehabilitation
Medical documentation in English

Excluded services: all meals except breakfast, tourism, excursions, and unrelated personal expenses.

7.4. Cancellations and Refunds.

Full rescheduling or cancellation is allowed with at least 15 days’ notice.
Cancellations within 15 days of arrival may be eligible for a 70% refund.
No refunds apply to non-recoverable third-party costs, including airline fees.
In the case of unforeseen travel restrictions (e.g., due to government regulations), efforts will be made to reschedule without administrative penalty.

7.5. Currency and Taxes.
All prices are quoted in Euros unless otherwise stated. As services are rendered within Greece, all packages are invoiced under Greek VAT legislation. Prices include all applicable taxes and legal surcharges as required under Greek law. No VAT is charged in cases where a valid exemption applies under national or EU tax law. Clients are responsible for any personal tax obligations in their country of residence.

7.6. Receipt and Invoice.
Upon confirmation of your booking and payment, you will receive a full invoice detailing the services included, the amount paid, and applicable tax identification references.

8. Intellectual Property Rights and Ownership

8.1. Ownership of Content.
All content on the Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Hippocrates Healthcare or its licensors and is protected by Greek, EU, and international copyright, trademark, patent, and other intellectual property laws.

8.2. Trademarks.
The name “Hippocrates Healthcare,” our logo, and any service names, slogans, or other brand elements are trademarks of Hippocrates Healthcare. You may not use such marks without our prior written permission. All other trademarks not owned by us that appear on the Site are the property of their respective owners.

8.3. Limited License.
Subject to your compliance with this Agreement, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Site and Services for your personal, non-commercial use. This license does not permit any resale or commercial use of the Site or its contents.

8.4. Restrictions.
You may not copy, reproduce, modify, publish, transmit, create derivative works from, distribute, display, or exploit in any way any content or materials from the Site without our express prior written consent.

8.5. User Content.
If you submit any content to the Site (e.g., feedback, reviews, testimonials), you grant Hippocrates Healthcare a worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, and publish such content for any purpose related to our business, including marketing and promotional use, without compensation or attribution to you.

9. Disclaimers and Limitation of Liability

9.1. General Disclaimer.
The Site and Services are provided on an “as-is” and “as-available” basis without warranties of any kind, either express or implied. Hippocrates Healthcare disclaims all warranties, including but not limited to merchantability, fitness for a particular purpose, non-infringement, or that the Services will be uninterrupted, secure, or error-free.

9.2. No Guarantee of Medical Outcome.
We do not guarantee the outcome of any healthcare service arranged through our platform. All medical treatments carry risks, and outcomes vary from person to person. We are not liable for dissatisfaction, side effects, or complications arising from services performed by Affiliate Providers.

9.3. No Liability for Third-Party Actions.
Hippocrates Healthcare is not responsible for the acts, omissions, or conduct of any third-party users, Affiliate Providers, or other external services. Any disputes or claims arising from such conduct must be directed to the responsible party.

9.4. Limitation of Liability.
To the fullest extent permitted by law, Hippocrates Healthcare shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, goodwill, or other intangible losses, even if we have been advised of the possibility of such damages.

9.5. Jurisdictional Exceptions.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for damages. In such cases, our liability shall be limited to the greatest extent permitted by law.

10. Indemnification

10.1. Indemnity Obligation.
You agree to indemnify, defend, and hold harmless Hippocrates Healthcare, its affiliates, officers, directors, employees, agents, licensors, and subcontractors from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from:

Your use or misuse of the Site or Services;
Your violation of any term of this Agreement;
Any breach of applicable laws, rules, or regulations;
Any content submitted by you to the Site;
Any interaction or dispute with an Affiliate Provider;
Your violation of any third-party right, including intellectual property or privacy rights.

10.2. Defense and Control.
We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate fully in asserting any available defenses.

10.3. Continuing Obligation.
Your indemnification obligations will survive the termination of this Agreement and your use of the Services.

11. Termination and Suspension

11.1. Termination by User.
You may terminate your use of the Services at any time by notifying us in writing. Termination will not relieve you of any obligations incurred prior to the effective date of termination.

11.2. Termination by Hippocrates Healthcare.
We reserve the right to suspend or terminate your access to the Site or Services, in whole or in part, at our sole discretion, with or without notice, if:

You violate any provision of this Agreement;
You engage in conduct that is fraudulent, abusive, or harmful to other Users or to our interests;
We are required to do so by law or a competent authority;
Continuing to provide access would expose us to legal or reputational risk.

11.3. Effect of Termination.
Upon termination, your right to access or use the Services ceases immediately. You will not be entitled to any refund unless explicitly stated in our Refund Policy. Any outstanding obligations or payments will remain due.

11.4. Suspension.
We may suspend access to the Site or Services temporarily in the event of security concerns, suspected fraud, maintenance, or technical issues. We will make reasonable efforts to notify affected Users in advance.

11.5. Survival.
Any provisions of this Agreement that by their nature should survive termination shall remain in full force and effect, including but not limited to indemnification, disclaimers, and limitation of liability.

12. Governing Law and Dispute Resolution

12.1. Governing Law.
This Agreement shall be governed by and construed in accordance with the laws of Greece, without regard to its conflict of laws principles. You agree that any dispute, controversy, or claim arising out of or relating to this Agreement shall be governed by Greek law.

12.2. Jurisdiction.
Any legal action or proceeding arising under this Agreement shall be brought exclusively in the courts located in Athens, Greece. By using the Site or Services, you consent to the jurisdiction of such courts and waive any objection as to inconvenient forum.

12.3. International Considerations.
If you are accessing the Services from outside Greece, you do so at your own risk. You are solely responsible for compliance with local laws in your jurisdiction. We make no representation that the Site or Services are appropriate or available for use in other locations.

12.4. Alternative Dispute Resolution.
Before initiating legal proceedings, the parties agree to attempt to resolve any dispute informally and in good faith. If informal resolution is unsuccessful, the parties may consider mediation or arbitration as alternatives to litigation.

13. Miscellaneous Provisions

13.1. Entire Agreement.
This Agreement constitutes the entire agreement between you and Hippocrates Healthcare with respect to the subject matter hereof and supersedes all prior or contemporaneous understandings, communications, or agreements, whether written or oral.

13.2. No Waiver.
Any failure by us to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.

13.3. Severability.
If any provision of this Agreement is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of the remaining provisions.

13.4. Assignment.
You may not assign or transfer your rights or obligations under this Agreement without our prior written consent. We may freely assign this Agreement without restriction.

13.5. Force Majeure.
We shall not be held liable for any delay or failure to perform our obligations due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, internet failures, or governmental actions.

13.6. Headings.
Section titles and headings in this Agreement are for convenience only and have no legal or contractual effect.

13.7. Language.
This Agreement is drafted in English. Any translated version is provided solely for convenience and in case of discrepancies, the English version shall prevail.

13.8. Contact Information.
For any questions or legal notices, you may contact us at: Hippocrates Healthcare
Email: info@hippocrates-healthcare.gr
Phone: +30 2103000994

14. Electronic Communications and Notices

14.1. Consent to Electronic Communication.
By using the Site and Services, you consent to receive communications from us electronically. This includes notices, disclosures, agreements, and other communications. We may provide these electronically via email or by posting them on the Site.

14.2. Legal Effect.
Electronic communications have the same legal effect as written and signed documents. You agree that all communications provided electronically satisfy any legal requirement that such communications be in writing.

14.3. Communication Preferences.
You are responsible for maintaining a current, valid email address and for regularly checking your email. If you withdraw your consent to receive electronic communications, we reserve the right to suspend or terminate your access to the Services.

14.4. Notices to Hippocrates Healthcare.
You may send legal notices to us at the following address: Email: info@hippocrates-healthcare.gr
Phone: +30 2103000994

15. Contact and Feedback

15.1. Feedback Submission.
We welcome feedback, suggestions, and ideas about our Services. You acknowledge and agree that any feedback you provide shall become the exclusive property of Hippocrates Healthcare. We are free to use such feedback without compensation or attribution to you.

15.2. No Obligation.
We are under no obligation to review, respond to, or implement any feedback provided by Users.

15.3. Contact Information.
For general inquiries, support, or questions related to these Terms, you may contact us at: Email: info@hippocrates-healthcare.gr
Phone: +30 2103000994

End of Terms and Conditions

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