Privacy Policy

(Effective Date: February 3, 2025)

Welcome to Hippocrates Healthcare, a website available at https://hippocrates-healthcare.gr (the “Site”). The Site and related services (collectively, the “Services”) are operated under the business identity of Hippocrates Healthcare (“Hippocrates,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect your personal data in connection with our Services.

Hippocrates Healthcare is based in Greece and operates in compliance with applicable data privacy laws, including the General Data Protection Regulation (GDPR) for individuals in the European Economic Area (EEA), and aligns, where relevant, with U.S. privacy principles. If you access the Services from outside the EU, your information may be transferred to, stored, and processed in Greece or other jurisdictions where our service providers are located.

Please read this Privacy Policy carefully. By accessing or using the Site or Services, you acknowledge that you have read, understood, and agreed to this Policy and our Terms of Use. If you do not agree with this Policy, please do not use our Services.

If you have any questions, you may contact us at info@hippocrates-healthcare.gr.

Data We Collect

When you use the Site, we collect and process the following types of information:

1.1. Information Collected Automatically. We collect usage data through cookies, log files, and analytics tools. This data includes:

IP address and browser type
Pages visited and time spent on the Site
Device and operating system information
Referring URL or other web traffic data This data, referred to as “Non-Personal Data,” does not identify you directly, but helps us understand how the Site is used and improve our Services.

1.2. Information You Provide to Us. If you choose to contact us, book a consultation, or fill out a form, we may collect:

Name, email address, phone number
Country of origin and travel preferences
General health or medical interest (if voluntarily submitted by you)
Communication preferences or inquiries This data, where it can be used to identify you, is treated as “Personal Data.”

1.3. Data Shared with Affiliate Providers. We do not store health data. If you proceed with a medical consultation or treatment, any medical or diagnostic data you provide is transmitted directly to the selected licensed Affiliate Provider (physician or clinic) and not stored on our servers.

1.4. Cookies and Tracking Technologies. We use cookies to improve your browsing experience, monitor website performance, and manage preferences. You can modify your browser settings to refuse some or all cookies, though this may limit functionality.

1.5. Location Data. If you provide access to your device’s location services, we may collect geolocation information to tailor Services and search results. This data is used only as permitted by law.

How We Use Your Data

2.1. Service Delivery We use your Personal Data to coordinate and deliver the Services you request, including scheduling consultations, facilitating communication with Affiliate Providers, managing travel preferences, and providing customer support.

2.2. Communication We may use your contact information to:

Respond to your inquiries or support requests
Confirm appointments or bookings
Provide updates related to your Services
Send you administrative or transactional communications

2.3. Legal and Regulatory Compliance We may use or disclose your data where necessary to:

Comply with applicable laws and regulations
Respond to lawful requests or legal processes
Protect our rights, safety, or property, or that of others

2.4. Improvement of Services We use Non-Personal Data (such as analytics and browsing behavior) to improve the quality and usability of our Site, diagnose technical issues, and analyze usage trends.

2.5. Marketing Communications We may send promotional communications only where you have explicitly consented. You can opt out of marketing emails at any time by using the unsubscribe link provided in each message.

2.6. Data Aggregation We may anonymize and aggregate usage data for statistical purposes or internal reporting. This data does not identify individuals and may be used to enhance business operations or evaluate performance.

Sharing and Disclosure of Data

We do not sell or rent your Personal Data to marketers or unaffiliated third parties. We may share your data only as outlined below:

3.1. With Affiliate Providers When you request medical consultation or treatment, we share your relevant Personal Data with the licensed medical professionals or clinics (Affiliate Providers) who will provide the services. These providers operate independently and are responsible for the data they receive.

3.2. With Service Providers We work with third-party vendors to support our operations. These service providers (e.g., hosting services, communication tools, analytics) are contractually bound to use your data only to perform tasks on our behalf and in compliance with this Privacy Policy.

3.3. With Your Consent We may share your Personal Data with third parties if you explicitly authorize us to do so for a specific purpose (e.g., submitting insurance documentation or processing additional requests).

3.4. For Legal Reasons We may disclose your Personal Data:

To comply with legal obligations or governmental requests
To protect the rights, safety, or property of Hippocrates Healthcare, our users, or the public
To detect, prevent, or address fraud, misuse, or security issues

3.5. In Business Transfers If we are involved in a merger, acquisition, restructuring, or asset sale, your data may be transferred as part of that transaction, in accordance with applicable data protection laws.

Third-Party Services and Cookies

We may use third-party service providers to support our operations and deliver the Services, including hosting, analytics, customer support, and communications tools. These providers may collect and process your data solely for the purposes described below.

4.1. Service Providers Our third-party vendors are contractually obligated to protect your Personal Data and to process it only in accordance with our instructions and this Privacy Policy. Examples of such providers include cloud infrastructure platforms, email delivery systems, analytics services, and payment processors.

4.2. Analytics and Performance Tools We use tools like Google Analytics and others to help us understand how visitors use our Site. These tools collect Non-Personal Data such as browser type, time spent on pages, and interaction with content. You can opt out of Google Analytics by installing a browser add-on provided by Google.

4.3. Cookies Cookies are small data files placed on your device that help us enhance the user experience, improve our Services, and understand usage behavior. You can adjust your cookie preferences in your browser settings.

4.4. Social Media Features The Site may include social media sharing buttons or widgets. These features may collect your IP address and the page you are visiting. They may also set a cookie to function properly. Your interaction with these features is governed by the privacy policies of the respective providers.

4.5. External Links Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to read their privacy policies before submitting any data.

4.6. Advertising and Social Media Pixels
We may use third-party advertising platforms and social media integrations to better understand user behavior, deliver personalized content, and measure the effectiveness of our marketing efforts. These tools may place cookies or similar tracking technologies in your browser.

This includes, but is not limited to:

Google Ads – for conversion tracking and remarketing

Facebook Pixel – to deliver relevant ads and track conversions

TikTok Pixel – to understand interactions and deliver personalized campaigns

YouTube embeds – may track user behavior and set cookies when videos are played

Instagram embeds or plugins – may collect IP and usage data via cookies

These platforms may collect non-personal or pseudonymous information such as your device type, interactions with content, and pages visited. They may also combine this data with other information you’ve provided to them elsewhere.

You may manage your cookie preferences using our cookie consent banner. You can also adjust your browser settings to block cookies, or opt out of specific platforms:

Google: https://adssettings.google.com/

Facebook: https://www.facebook.com/adpreferences/

TikTok: https://www.tiktok.com/settings

YouTube: via your Google account privacy settings

We do not share your personally identifiable information directly with these platforms unless explicitly authorized by you.

Data Security

We take reasonable technical and organizational measures to protect your Personal Data against unauthorized access, disclosure, alteration, or destruction. These include:

Using secure HTTPS connections for data transmission
Employing firewalls and access controls on our servers
Restricting data access to authorized personnel only
Storing only minimal information directly and delegating sensitive health data to providers

Despite our efforts, no method of data transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

If you suspect any unauthorized access to your data or a breach of security, please contact us immediately at info@hippocrates-healthcare.gr.

Your Rights and Choices

6.1. Access and Correction You have the right to request access to the Personal Data we hold about you. If the information we hold is inaccurate or incomplete, you may request corrections.

6.2. Deletion and Restriction You may request the deletion of your Personal Data, subject to legal obligations that may require us to retain certain records. You may also request that we restrict processing of your Personal Data in certain circumstances.

6.3. Data Portability Where applicable by law, you have the right to receive your Personal Data in a structured, commonly used, and machine-readable format and to transmit it to another controller.

6.4. Withdrawal of Consent If we rely on your consent to process your data, you may withdraw that consent at any time. This will not affect the lawfulness of processing prior to withdrawal.

6.5. Objection to Processing You have the right to object to the processing of your Personal Data where we rely on legitimate interests or for direct marketing purposes.

6.6. How to Exercise Your Rights To exercise any of your rights, please contact us at info@hippocrates-healthcare.gr. We may ask you to verify your identity before fulfilling your request.

Data Retention

We retain your Personal Data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Where we process your Personal Data for marketing purposes or with your consent, we retain the data until you ask us to stop and for a short period thereafter (to allow us to implement your request). We also retain a record of your request not to receive marketing communications or to process your data indefinitely so that we can respect your preferences in the future.

Non-Personal Data may be retained indefinitely for analytics, service improvement, or statistical purposes.

International Data Transfers

Hippocrates Healthcare is based in Greece, but we may work with service providers or partners who operate in other countries. As a result, your Personal Data may be transferred to and processed in jurisdictions outside of your country of residence, including countries that may not offer the same level of protection as your own.

We will take all necessary measures to ensure that such international data transfers are compliant with applicable privacy laws. For transfers from the European Economic Area (EEA), we implement safeguards such as Standard Contractual Clauses approved by the European Commission, or ensure that the recipient is certified under an appropriate international data transfer framework.

By using our Services, you acknowledge and agree to the transfer of your data to countries outside your jurisdiction, as described in this Privacy Policy.

Children’s Privacy

Our Services are not intended for use by individuals under the age of 13, and we do not knowingly collect or solicit Personal Data from anyone under the age of 13. If we learn that we have inadvertently collected Personal Data from a child under 13, we will take steps to delete such information as soon as possible.

If you believe that a child under 13 may have provided us with Personal Data, please contact us immediately at info@hippocrates-healthcare.gr.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time in response to legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

You can see when this Privacy Policy was last updated by checking the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, you may contact us using the following details:

Email: info@hippocrates-healthcare.gr Phone: +30 210 300 0994 Postal Mail: Hippocrates Healthcare, AtPrivacy Policy Effective Date: [To be set upon publication]